Urban Alpha Care Ltd

Help around the home

Homecare Services

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01268506796

Help around the home

Urban Alpha care offers health care solutions services to local residential and nursing home, we work in partnership with many clients in the area to help cover shifts as and when they need us. We help cover the shifts for many different reasons this could be while they are recruiting for new staff, staff sickness or covering someone’s maternity leave.

Urban Alpha care provides experience Senior Health Care Assistants, Health Care Assistants and Registered Nurses.

Urban alpha care follows a robust recruitment process to ensure all staff joining the Urban Alpha care team are of a high calibre. Urban Alpha Care only employs experienced health care providers and nurses to ensure we provide our customers with a competent team member.

Urban alpha care hold meetings with all new and potential clients to ensure we gain as much information on the services they provide within their establishment. This allows us to ensure we place members of staff who hold the relevant experienced based on our client’s needs. We believe in partnership working to ensure the clients get the best possible care for all their needs. We continue to have open communication building and maintaining a good working relationship.

Our reputation for quality is paramount. The satisfaction, valuable feedback and views of customers and/or their representatives and other stakeholders is important and we are proactive in seeking out and acting upon this wherever practical and appropriate. Annual surveys are carried out to find out what our clients think about our services and to help us review and improve them. We also visit customers on a regular basis for face to face discussions and feedback. Systems are in place to conduct quality audits in areas such as performance, practices and complaints.
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